This policy applies to orders sold by Breakthrough Revolution Corporation through this website and the LinkUp online stores. You may report a problem with your order, and request a return or refund, within 3 days of receiving it. Nothing here limits your rights under Philippine consumer protection laws.
1. Cancelling an order
| Order status | Can you cancel? | What happens |
|---|---|---|
| Placed, not yet packed or shipped | Yes | Full refund of the amount paid |
| Already packed or handed to the courier | No | Please refuse delivery or use the return process once received |
| Delivered | No | See returns below |
To cancel, message us at breakthroughrevolution@gmail.com or +632 7621 0925 as soon as possible with your order number. Orders placed through a marketplace (Shopee, Lazada) are cancelled through that platform.
2. The 3-day return window
The 3-day window starts on the day you receive your order (delivery date shown by the courier) or, for in-store purchases, on the date of purchase. You must contact us within the 3 days; we may ask you to send the item back after that. Requests made after the window are reviewed case by case and are not guaranteed.
3. What can be returned
| Reason | Return or refund? | Conditions |
|---|---|---|
| Defective, damaged, leaking or tampered product | Yes | Photo or video proof required; keep the packaging |
| Wrong item, wrong variant or missing item | Yes | Photo of what you received and the shipping label |
| Expired or near-expired product contrary to label | Yes | Photo of the package and its date marking |
| Product does not match its label or description | Yes | Photo and short explanation |
| Change of mind | Yes, limited | Only if unopened, unused, sealed and in original packaging, with proof of purchase; return shipping is paid by you |
| Opened or used coffee, barley and other food items | No, unless defective | For health and safety reasons |
| Used or unwrapped soaps and personal care items | No, unless defective | For hygiene reasons |
| Allergic reaction or sensitivity | Case by case | We will review the ingredients and your report; we recommend seeing a doctor |
| Items on final sale or clearance | No, unless defective | Marked at the time of sale |
4. How to request a return or refund
- Within 3 days of receipt, email breakthroughrevolution@gmail.com or message +632 7621 0925 with your order number, name and reason.
- Attach clear photos or a short unboxing video showing the product, the packaging, the batch or expiry marking, and the shipping label.
- We reply within 2 business days to approve or decline, and explain why if declined.
- If approved, we will give you instructions. For defective, damaged or wrong items we will arrange pick-up or reimburse reasonable return shipping. For change of mind, you cover return shipping.
- Do not send items back before we approve, so your parcel is not lost.
5. Refunds, replacements and store credit
- For defective, damaged, wrong or expired items, you may choose a replacement, a refund, or store credit, subject to stock.
- Refunds go back to your original payment method (credit or debit card, GCash, Maya or bank account) through our payment gateway.
- We process approved refunds within 7 business days after we receive and check the returned item (or after approving your proof where no return is needed). Your bank or e-wallet may take additional days to post it.
- Refunds cover the product price. Original delivery fees are refunded only if the error was ours.
- Promo or voucher value is refunded as the amount you actually paid.
6. Exchanges
We can exchange an item for the same product or another of equal value within the 3-day window, subject to stock and the conditions above. Price differences are paid or refunded.
7. Returned items we cannot accept
We may decline returns where the item was misused, stored improperly, damaged after delivery by the customer, returned without prior approval, or returned without proof, or where the 3-day window has passed. If we decline, we will explain the reason in writing.
8. Damaged in transit
Please inspect the parcel when it arrives. If the outer packaging is visibly damaged, take a photo or video before opening it and tell us the same day if you can.
9. Product recalls
If a product is recalled for safety reasons, we will notify affected customers and offer a refund or replacement regardless of the 3-day window.
10. Marketplace orders
If you bought through Shopee, Lazada or another marketplace, their return and refund rules also apply. Please file your request on the platform within its allowed period, and tell us if you need help.
11. Contact us
Breakthrough Revolution Corporation
1201 Summit One Towers, 530 Shaw Boulevard, Mandaluyong, Metro Manila, Philippines
breakthroughrevolution@gmail.com · +632 7621 0925
Monday to Friday, 11:00 AM to 5:00 PM
Unresolved complaints may be brought to the Department of Trade and Industry (DTI).